Country Operations Manager

Guadalajara, Jalisco, Mexico
Full Time
Technical Safety Services
Senior Manager/Supervisor

Country Operations Manager – Mexico 

  • Guadalajara, Mexico | Onsite 
  • Team size: ~80 employees (growth capped at 100) 

How will you make an impact?
As the Country Operations Manager, you will be the onsite leader for our Guadalajara operation, owning the day-to-day performance and operational health of a team of approximately 80 employees, with growth capped at 100. 

You’ll maintain a visible presence, set clear expectations, and partner closely with U.S. leaders and our local operations vendor to ensure consistent execution and alignment with company standards. 

Your leadership will directly impact productivity, engagement, retention, and operational efficiency, ensuring the site remains stable, well-run, and trusted. 


What will you do?

  • Maintain a strong daily presence on the floor to ensure operational metrics are met and processes run efficiently 
  • Develop a deep understanding of site workflows to identify gaps and improve productivity and efficiency 
  • Build and sustain a professional, collaborative, and accountable onsite culture aligned with company values 
  • Support employee development, leadership visibility, and engagement through consistent coaching and communication 
  • Partner on recruiting and retention efforts to ensure talent aligns with operational needs 
  • Oversee onboarding, timekeeping, attendance, and proactive overtime management in coordination with team leads and U.S. managers 
  • Partner with U.S. executives on regular operational and workforce reviews, surfacing risks, trends, and improvement opportunities 
  • Manage local spend related to site needs, amenities, and events with fiscal discipline 
  • Support additional projects and responsibilities as business needs evolve 

What does success look like? 
  • Be a visible, respected onsite leader who embodies company values 
  • Support recruiting and retention efforts aligned with business needs 
  • Improve operational efficiency through practical, continuous improvements 
  • Meet or exceed site-level operational metrics 
  • Achieve strong employee leadership and engagement scores 
  • Reduce overtime and turnover through disciplined planning and consistent accountability 
  • Serve as a clear communication bridge between the Mexico team, Intugo, and U.S.-based leaders 
  • Create and sustain a professional, productive, and positive onsite culture 

How will you get here?
Education and Experience

  • Bachelor’s degree preferred; equivalent experience considered 
  • 5+ years in an operations or site leadership role, ideally in a nearshore or outsourced environment 
  • Experience leading teams of ~40–120 employees in a hands-on, onsite capacity 
  • Experience working with cross-cultural teams and U.S.-based stakeholders 
  • Ownership of site-level operations, including productivity, attendance, and performance accountability 

Knowledge, Skills and Abilities

  • Fluent in Spanish and English (verbal and written) 
  • Strong, professional leadership presence with the ability to set and enforce standards 
  • Hands-on, accountable management style with consistent follow-through 
  • Clear, effective communicator with sound judgment in conflict situations 
  • Organized, detail-oriented, and able to work independently 
  • Comfortable leading through influence rather than hierarchy 
  • Proficient in Microsoft Office and basic timekeeping or workforce tools 

Who are we?

Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition. 

TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers’ facilities, TSS employees are key enablers—helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States. 

 

TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.

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