Accounts Receivable Director

Who are we?

The TSS Family of Companies is one of the largest independent laboratory and hospital service providers with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are a leading provider of environmental monitoring solutions and testing, calibration, and certification services for controlled environments, medical gas systems, and laboratory instrumentation. Our Family of Companies includes Technical Safety Services (TSS), Evergreen Medical Services (EMS), and Cornerstone Commissioning.

We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with our customers who are doing dramatic work focused on improving the human condition.

How will you make an impact?

The Accounts Receivable (AR) Director is a critical position for the financial success of the company by providing strategic leadership for directing billing, authorization, and collections activities to ensure efficient, accurate, and compliant revenue and cash generation. This role is critical in maximizing reimbursement, optimizing the billing cycle, and establishing policies that support long-term profitability. By managing the Accounts Receivable Department and consulting with leaders across business units, this job will streamline billing operations, improve collections, and drive key performance indicators (KPIs) to achieve financial goals.

What will you do?

• Direct and oversee the company-wide AR team by providing leadership and strategic guidance to plan, develop, and implement programs, projects, and technologies to continuously enhance and maximize our billing and collections.
• Partner and consult with leadership from different departments across the company to advise on upstream and downstream processes that can enhance billing productivity and collection rates. 
• Lead all department operations, including data entry, documentation, invoice preparation and submission, AR management, payment posting, collections, and customer service. 
• Analyze and regularly report on billing and collections challenges, successes, and trends to the executive team. This includes items such as Days Sales Outstanding (DSO), Aging AR, Net Collection Rate, Average Days to Bill, and Unbilled Revenue. 
• Collaborate with IT and other stakeholders to ensure the accuracy and improvement of billing-related technology and data management. 
• Develop and implement policies, guidelines, and procedures to ensure compliance, accuracy, and efficiency. 
• Participate in strategic planning, vendor management, and contract negotiations to support long-term business objectives. 
• Oversee billing authorization processes and manage the billing and collections staff in resolving complex payer issues. 
• Foster an environment of development, accountability, and productivity to maintain a high-performing team. 
• Other duties as assigned. 

How will you get rewarded?

Compensation and Benefits

• Salary range of $120,000 - $180,000 annually 
  • This role is eligible for bonus and equity.
    (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)
• Medical, vision, and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays

How will you get here?

Education and Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. 
• 8+ years of experience in strategic and high-volume billing and collections, ideally within a service-oriented environment; prior experience in a mid-sized company environment (over $251MM) is preferred.
• 4+ years of proven leadership experience in managing billing and collections teams, developing policies, and executing strategic initiatives. 
• Experience with operating in Microsoft Dynamics ERP and creating new efficiencies using the system is strongly preferred. 
• A combination of education, experience and training may meet requirements. 

Knowledge, Skills and Abilities

• Proven expert in billing operations, documentation, AR management, and collections.  
• Proficiency in ERP systems, billing software, and CRM platforms, with a strong understanding of IT functions related to billing.  
• Strong analytical skills with experience in budgeting, forecasting, and financial reporting. 
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across departments. 
• Ability to handle complex issues and customer complaints while ensuring compliance and optimizing billing processes. 
• Proven ability to work effectively with diverse teams to achieve set performance metrics with a continuous improvement mindset. 

TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.